Visi Frequently Asked Questions

How do I get the Visi app?

The Visi app is available as a free download on Android and iOS devices from the Google Play Store and Apple App Store.

The app is supported with the latest iOS and Android operating systems for Apple iPhones, iPods, and iPads running iOS 12 or later, as well as Android phones and tablets running Android 9 or later. The app may work with older operating systems, however, it is not recommended.

Will I need to create and verify an account?

Yes, you can easily create an account within the Visi app by selecting ‘Sign Up’. Once you have entered a valid email address and password you will receive a verification link to your inbox.

What if I forget my account password?

That’s Ok, it happens. Use the ‘Forgot Password’ button on the app sign in screen and then enter your Visi account email address to receive additional instructions sent to your inbox.

Can I download the Visi app onto other smartphone or tablets?

Yes, you can download and sign in to your Visi account from any compatible iOS or Android device. Please remember to only sign in on trusted devices and only share your account sign in credentials with trusted individuals.

What type of Wi-Fi is required to set up and use my camera?

A strong and reliable 2.4 GHz Wi-Fi connection (above 5 mbps) is required to keep your camera online at the chosen camera setup location. Your smartphone or tablet will also need a strong internet connection to use the Visi app and services.  

What type of notifications can I setup on the Visi app?

Rules can be created to receive push notifications on your smartphone or tablet that will notify you when your camera detects motion. Rules can also trigger event recordings that are viewable directly in the app’s Activity section.

How do I purchase a Visi camera and service?

We can connect you with a Visi team member by providing your contact info here. Select retail stores also carry Visi products for purchase.

Additional questions?

Review the Indoor Camera Manual or contact us below.

Contact us


For any questions about price and availability please connect with the Visi team.

California customers may use this form to exercise privacy rights under the California Customer Privacy Act.

Already received your Visi camera and ready to activate your service plan?